Product returns due to delivery error
In all cases in which other than the sold items are delivered, by type or quantity, or lacks a quality previously agreed in writing with the COMPANY, the customer returns the products to be checked and to determine the error. In this case, the costs return of the products to the company as well as the costs of re-promotion to the customer are borne by the COMPANY as long as the method of return proposed by the company is followed.
Returns of defective products
In the event that the item is found to have a manufacturing defect, as long as this is verified by the authorized repairer who provides the guarantee of good operation or in the event that the COMPANY itself directly provides the guarantee of good operation, the following apply: The guarantee is provided for a limited period of time which it is indicated in the detailed characteristics of the product. After the end of this period or repair, the replacement of the products is possible for an additional fee after a new agreement with the customer. The return of the product to be replaced should be made together with all the documents that accompanied the product (e.g. DAT , Ap. Lianiki etc.) and its complete packaging. If it is a defect that was discovered later after delivery and the packaging is not there or also if the product packaging was received by the distributors during the delivery of the item, the product packaging is not required. The return of the products will be carried out either by personnel and by means of transport COMPANY either via courier, or in one of the stores maintained by the COMPANY with the trademark “e-shop.gr” nationwide. In the case of returns via courier, the customer bears the shipping costs to the COMPANY and the COMPANY bears the shipping costs of the replaced or repaired product. After the product is returned, the defect reported by the customer is checked and then communicated with him to inform him about the results of the audit. As soon as the defect is established, the product is repaired or replaced, otherwise the transaction is canceled in case the product cannot be repaired in a reasonable time and the COMPANY cannot find another product of equivalent or better characteristics or equivalent value for the replacement . In the event of cancellation of the transaction, the refund of the initial purchase is made in the same way as the customer’s initial payment to the COMPANY. In particular, in case of debiting via credit card, the COMPANY will be obliged to inform the issuing Bank of the cancellation of the transaction and the bank will then carry out any act provided for on the basis of the contract it has drawn up with the customer without any further responsibility of the COMPANY. Following this information, the COMPANY does not bear any responsibility for the time and method of execution of the offsetting, which is regulated by the aforesaid contract. The process of offsetting (full or partial) credit card charges is done exactly as the card was charged. If the charge has been made once, the refund will be made once, while if the charge has been made in installments then the refund will also be made in installments. In the case of cash payment, if the customer had chosen the “pick up from the store” option, it will be done by returning his money to him from any store in the COMPANY’s network. In case of payment by bank transfer, a reverse bank transfer will be made from the COMPANY’s accounts to the customer. RMA request
Returns of products deemed defective on delivery (DOA)
The return of the products, which are considered defective on delivery (DOA) will be accepted within seven (7) calendar days from their delivery to the customer. At the same time, the product must be undamaged and have all the original documents that accompanied the product (e.g. VAT number, Retail Address, etc.) and its complete packaging. In these cases the following applies: The product is received and checked to determine the defect reported by the CUSTOMER. Provided that they have previously been received and checked by the COMPANY, the item will be replaced with a similar new one, or in case of non availability with another new product of similar quality and price, otherwise in case the customer does not wish for a replacement, the money of the original purchase will be refunded to the customer. The refund is made in the same way as the customer’s initial payment to the COMPANY. In particular, in the case of a credit card charge, the COMPANY will be obliged to inform the issuer Bank for the cancellation of the transaction and the bank will then carry out any act provided for on the basis of the contract it has drawn up with the customer without the relevant responsibility of the COMPANY anymore. Following this information, the COMPANY does not bear any responsibility for the time and method of execution of the offsetting, which is regulated by the aforesaid contract. In the case of cash payment, if the customer had chosen the option “pick up from the store”, will be done by returning his money to him from any store in the COMPANY’s network. In the case of payment by bank transfer, a reverse bank transfer will be made from the COMPANY’s accounts to the customer. The shipping costs for both the return of the products to the COMPANY and for the return of the replaced product to the CUSTOMER shall be borne by the COMPANY. In the event that the products are returned damaged or incomplete, the Online Store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without recourse to a total or partial offset of its claim against the customer. case of air conditioners, RMA request
Return of non-defective products – Customer right of withdrawal without reason
The CUSTOMER has the right to withdraw from the purchase contract within a period of 14 calendar days from the date of conclusion of the service contract (in the case of such a contract), or from the delivery (in the case of products) and indeed when there are many products in the same order from the delivery of the latter while when there is an obligation to deliver products at regular intervals from the delivery of the first. The withdrawal is made under the following conditions: This withdrawal is unjustified and without any charge, and if the item has already been delivered, the customer must return the product exactly in the condition in which it was received, with all its components, the forms that accompany it and its packaging in excellent condition. The return of the item is accepted, only if the buyer has first paid any amount incurred by the company for sending the item to him and the shipping costs for the return of the item. The declaration of withdrawal is made in writing or electronically and the COMPANY is obliged to send confirmation of receipt of the declaration of withdrawal as soon as it falls into it. After the declaration of withdrawal, the COMPANY is obliged to return the price collected within 14 days of receipt of the products. Delivery shipping costs are not refunded if the customer had chosen a delivery method other than the cheapest standard method delivery offered by the COMPANY. The refund to the customer will be made by the same means by which the initial collection was made. Specifically in the case of credit card billing as follows: in the event that until the withdrawal and return of the item the price has been paid to the COMPANY by the Bank, the COMPANY will be obliged to inform the Bank of the cancellation of the transaction and the bank will carry out any act provided for on the basis of the contract has established with the customer. Following this information, the company does not bear any responsibility for the time and method of execution of the offsetting, which is regulated by the aforesaid contract. The process of offsetting (full or partial) credit card charges is done exactly as the card was charged. If the charge has been made once, the refund will be made once, while if the charge has been made in installments then the refund will also be made in installments. In the case of cash payment, if the customer had chosen the option “pick up from the store”, it will be done by returning his money to him from the store where he received the product. In case of payment by bank transfer, the refund will also be made by bank transfer to the same account of the customer. The customer is responsible for indemnifying the company if he made use other than what is necessary to establish the nature, characteristics and operation of the goods in period until the declaration of withdrawal. The determination of the nature, characteristics and function of the goods should be made based on the information provided on the outer packaging of each product, as well as the additional information provided by the company and in any case without opening the packaging of the products and putting the goods into operation. The company is willing to inform the customer of any question regarding the nature and operation of the products by providing additional information material by electronic or other means. In case of opening the packaging or putting the products into operation, their value is automatically reduced as the product is classified as used and the customer must compensate the company for the reduction in the value of the product. The reduction in value from opening the package and subsequently from the product being classified as used is examined on a case-by-case basis and determined by the company and is usually in the order of 20%-30%.
Exceptions to withdrawal
contracts in which the consumer has specifically requested a visit from the supplier in order to carry out urgent repairs or to carry out maintenance work. If, in the case of such a visit, the supplier provides services in addition to those specifically requested by the consumer or goods beyond the spare parts that were mandatorily used during the performance of maintenance work or during repairs, the right of withdrawal applies to said additional services or goods. sale of sealed audio recordings or sealed video recordings or sealed computer software, unsealed after delivery. supply of goods manufactured to the consumer’s specifications or clearly personalized
Safe products – Warranty terms
The products made available by the COMPANY are durable products that carry all the necessary certification of safe operation. The products are accompanied by written instructions for use (except for easy-to-use products) and a written guarantee of good operation of a reasonable duration, in the Greek language. The warranty form always includes the name and address of the guarantor, the product to which the warranty refers, its exact content, its duration, the local extent of its validity, as well as the rights provided by the applicable law. The warranty of the device has a duration according to the manufacturer from the date of its purchase and allows the repair of the problem free of charge, as long as the following conditions are met: Have the warranty of the agency and proof of purchase of the device.
1. If you are near the store .
In this case, you can visit your local store and, after the product’s condition has been checked by the responsible employee, he can guide you on what to do next.
2. If you receive via courier
In this case:
- Pack the product in a larger box to protect it during shipping.
- Place inside the package that you have made a document in which you list the way in which you wish us to resolve the financial outstanding, if the product is deemed eligible for return.
- Send the parcel, via the courier agency from which you received your order, to the attention of the Returns Department. Please note that return shipping costs are the responsibility of the customer.
We would like to point out that in case the product does not meet the aforementioned conditions, it will be returned to the sender at the sender’s expense.
For more information we are always at your disposal either by phone at 2310 672 799 or by email: firstname.lastname@example.org
Refund and Returns Policy in Greek Language: Πολιτική-Επιστροφών